IMPORTANT — ARRIVAL TIMES
2 PM OR 4 PM BOOKING?
WE MAY ARRIVE FROM 12 NOON.
Please arrange access from noon, even if you selected 2 pm or 4 pm.
YOUR SELECTED TIME IS AN ESTIMATE, NOT AN EXACT ARRIVAL TIME.
For all bookings, allow up to two hours before or after your selected time. The afternoon arrival-from-noon arrangement above also applies. Earlier jobs and travel affect our arrival. We will text you if we expect to arrive earlier or later than your selected time.
You do not need to be home if we have clear, safe access. Please unlock gates and keep pets safely contained.
Please read these terms before confirming your booking.
1. Arrival and access
Booking times are estimates. Allow up to two hours either side; 2 pm and 4 pm bookings may arrive from 12 noon. We will text you if we expect to arrive earlier or later. You do not need to be home if clear, safe access is available.
2. Service and fixed pricing
Choose the service matching your property size, storeys and patio/alfresco areas. Pricing covers the agreed service and cleaning outcome, not hours onsite. Completing the work efficiently does not reduce the fixed price. If excessive debris or additional work is identified onsite, we will explain it and seek your approval of a revised quote before any extra chargeable work. If you are unsure which service to choose, send us photos before booking.
3. What gutter cleaning includes
Gutter cleaning includes vacuum cleaning accessible gutters and valleys, downpipe flow checks and clearing where possible, debris removal and a tidy work area. We will discuss access restrictions or blockages we cannot clear. Minor residue may remain in areas that cannot be safely accessed; contact us if you have concerns.
4. Exclusions and gutter guards
Gutter guards require a quote before booking. Removal or refitting of gutter guards, roof cleaning and other extra services are excluded unless specifically booked or quoted. Cleaning under or around solar panels is not included in gutter cleaning or solar panel cleaning. Additional charges must be agreed before work begins.
5. Inspections and existing defects
Inspections are visual only; written condition reports are not included. We will tell you about obvious defects. Cleaning does not repair rust, deterioration, leaks or existing damage, and removing debris may reveal hidden problems. We will discuss fragile areas before proceeding.
6. Safety and weather
We assess access, roof conditions and safety before starting, including solar panel work. Unsafe conditions or wet weather may require postponement or rescheduling; we will contact you about the next steps.
7. Payment
Payment is due on the day by cash or mobile EFTPOS.
8. Questions or service concerns
Call 0447 784 206 or email guttercleaningguysbookings@outlook.com. Please do not reply to automated SMS messages or emails.
9. Your consumer rights
We provide our services with due care and skill. Nothing in these terms excludes, restricts or modifies your rights or remedies under the Australian Consumer Law, or excludes responsibility for loss or damage caused by our failure to take due care and skill.
Ready to book? During checkout, tick the agreement box, then select the green confirmation button. Your booking is confirmed when the confirmation screen appears; we will also email the details.